Vaillant merging sales and service

Press release

  • Brands

Remscheid, 5 June 2015

  • German regions to be modified

  • Sales and service under the same management

The Remscheid-based heating and ventilation engineering specialist Vaillant is systematically pressing ahead with merging its sales and service activities in Germany. With its array of services having grown, the company is increasing the number of regions within its structure. Instead of 12, there will henceforth be 18 regions, all under the same management. Sales and service will now be handled together. The restructuring does not apply to customer care for the construction and housing industries and for the wholesale trade.

The merging of sales and customer service will result in more streamlined coordination in day-to-day business, even greater proximity to the market, and regional, tailored and comprehensive support for customers and trade partners. With this move, Vaillant is increasing the focus on the high quality of its portfolio of services and its customer accessibility as its unique selling propositions within the industry.

About the Vaillant Group

The Vaillant Group is an internationally active company based in Remscheid, Germany, which operates in the fields of heating, ventilation and air-conditioning technology. As one of the global market and technology leaders, the Vaillant Group develops and manufactures customised products, systems and services to provide a comfortable living environment. Its product portfolio ranges from efficient heating devices based on conventional energy sources to system solutions for using renewable energy. In the financial year 2020, the company, which has been family-owned since its foundation in 1874, generated sales of more than €2.7 billion with its workforce of about 15,000.


Jens Wichtermann
Jens Wichtermann

Jens Wichtermann

Group Director Communication, Sustainability & Government Relations

Phone: +49 2191 18 2754

Mobile: +49 175 295 1810

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