Vaillant Group
Vaillant Group

Privacy policy

Privacy Statement

Thank you for your interest in information offered by Vaillant GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personal data that you provide during your visit to this website.

We encourage you to read this Privacy Statement before submitting information. By using this website, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public website does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our website includes links to third parties. Such third party web service providers may collect personal data about their visitors.


Controller in relation to any personal data that may be collected through this website is Vaillant GmbH, Berghauser Str. 40, D-42859 Remscheid.

For further information please see our “Legal notice”.

Legal basis

We may process your personal data based on your consent, for the performance of a contract or as necessary for the purposes of our legitimate interests, including for responding to your enquiries and to customize and improve our web offerings, products and services in accordance with your preferences as further described herein (Art. 6 (1) (a), (b) and (f) GDPR).

Use of personal data


In principle you may use the public parts of our website without telling us who you are. We do not require any registration. We only collect your data if you provide us voluntarily with this information, e.g. in order to register for personalized services, to subscribe for a newsletter, or to provide comments in a blog. We will use your personal data for the personalized provision of services. We may also use your personal data for our own statistical and market research purposes. We will only contact you for direct marketing purposes if you have given your consent or to the extent otherwise permitted by law. You may withdraw your consent at any time with effect for the future.

Operating the website

During your visit, Vaillant automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet

  • The internet address of the website from which you linked directly to the Vaillant site, if applicable

  • The date and time you arrived at our site and how long you spent on the site and which pages you visited

  • Your internet protocol (IP) address and

  • Your computer's operating system and browser software

This information is only used to make available our website to you or for statistical purposes. We are not able to connect such data to you as an individual.

User Accounts

We offer certain professional user accounts on our website, in particular for installers. When you register for a user account we usually collect company name, company contact details, your personal contact details, your profession, user name, e-mail address and password. Additional information may be required in relation to a specific service. We will use your personal data for the management of your account, to provide our services and to optimize our website, products and services. If you have created an account, we store your data for as long as you maintain your account and thereafter in accordance with the applicable laws.


If you subscribe to any of our newsletters, we will use your personal data to send you our e-mail newsletter and to optimize our newsletter. In this context, we might collect information about if and when you received our newsletter. You may withdraw your consent and unsubscribe from the newsletter at any time either by sending a message to us or via an unsubscribe link in the newsletter without incurring other than the transmission costs according to the basic rates. We might offer you more detailed options to set your newsletter preferences.

Use of your postal address

If you have requested information material, participated in any specific promotional events or if we have otherwise obtained your postal address in connection with any enquiries, we may use your contact details and postal address for advertising purposes, in particular for sending offers and information about our products and services. You can object to this use of your data at any time for the future by sending a message to us, without incurring other than the transmission costs according to the basic rates.

Recipients or categories of recipients

In order to respond to your requests or enquiries regarding our products and services, we may share your data with affiliated companies of Vaillant Group or with the distribution or service partner that is responsible for your location or region.

In order to provide our services and to manage your data, we might use third party services providers as processers. This might include processors outside the EU/EEA, in which case we will ensure that adequate safeguards are in place to protect your personal data, including in particular the agreement of EU Standard Contractual Clauses between us and the processor.

Use of Cookies

To facilitate use of our website we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a website. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the website and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our websites are used only by our websites. This data is not used to personally identify the visitor of this website. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our websites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.

Cookies on our website

Our website only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a website visit and do not collect personal data of the user.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies" which are text files stored on your computer to help us analyse how you use the website. The information generated by the cookie regarding your use of this website (including your IP-address) will be transmitted and stored on a Google server in the United States of America. Google will use such information to evaluate your use of the website, to compile reports on the website activities for website operators as well as to provide other services in connection with website internet usage. Google may also transfer such information to third parties, provided this is required by law, or where third parties process such data on behalf of Google. In no case, Google will associate your IP-address with any other Google data. You may refuse the generation of cookies by selecting the appropriate settings on your browser; however, please note that in case of refusing such cookies you may not be able to make full use all website functions. By using this website you consent to the processing of the data collected about you by Google in the manner and for the purposes set out above. Please use the deactivation add-on made available by Google under "" in case you do not want that any direct personal data are transmitted to the web analytics service of Google Inc. In case you want to refuse as well the creation of user profiles via pseudonyms, you may object to such pseudonym user profiles at any time with immediate effect for the future. In addition, you have, at any time, the right to objection to advertising with effect for the future. In view of the discussion on the use of analysis tools with full IP-addresses, please note that this website uses Google Analytics with the extension/add-on "_anonymizeIp()" and that thus IP-addresses are processed only in an abbreviated form in order to rule out any direct relation to persons.


Our website uses the “+1” interface of the social network Google+ (Google Plus) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter referred to as “Google”).

Every time a web page of our website having the “+1“ interface is called up, the “+1” interface makes your browser loading and display the visual presentation of the “+1“ interface from the Google server. In this case, the Google server gets the information which specific web page of our website you are visiting. Google logs your browser stream as of the display of a “+1” user interface for a period of one to two weeks for the purpose of system maintenance and trouble shooting. Further evaluation of your visit on the web page of our website equipped with a “+1” user interface will not be carried out.

If you actuate the “+1“ user interface while you are logged on at Google+ (Google Plus), Google will collect information on your recommended URL, your IP-address and other browser-related information via your Google profile to allow storing and public disclosure of your “+1” recommendation. At the following web address you will find the Google data protection information regarding the “+1“ user interface providing details about the collection, transmission and disclosure as well as use of data by Google, regarding your related rights as well the options for your profile settings:


Our website uses “Doubleclick”, a service provided by of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter referred to as “Google”). Doubleclick by Google uses cookies to show you advertisements that are relevant to you. Your browser will be assigned a pseudonymous identification number (ID) to check which ads have appeared in your browser and which ads have been viewed. The cookies do not contain any personal information. Using the DoubleClick cookie allows Google and its affiliate websites only to serve ads based on previous visits to our or other websites on the Internet. The information generated by the cookies is transmitted by Google for evaluation to a server in the USA and stored there. A transfer of the data by Google to third parties takes place only due to legal regulations or in the context of data processing relationships.

By using our website, you agree to the processing of the data collected about you by Google and the manner described above, the data processing and the stated purpose. You can choose your browser settings so that you are informed about the setting of cookies and individually decide on their acceptance, or exclude the acceptance of cookies for specific cases or in general. If you do not accept cookies, you may not be able to use certain or all features of our website. You may also prevent the collection by Google of the data generated by the cookies and related to your use of the website and the processing of such data by Google by downloading and installing the browser plug-in available under the DoubleClick Deactivation Extension link ( Alternatively, you can opt out of DoubleClick cookies via Advertising Settings on Google ( or on the Digital Advertising Alliance website (

Google Adwords Conversion Tracking

Our website uses conversion tracking. When you reach this site through a Google ad, Google AdWords will set a cookie on your computer as soon as you click on a Google-enabled ad. The validity of this cookie is 30 days and is not for personal identification. If you visit certain pages of our website and the cookie has not expired, we and Google can see that you have clicked on the ad. Each Google AdWords customer receives a different cookie and thus cannot be tracked through the website of other advertisers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Such customers experience the total number of users who clicked on an ad and were directed to a site that was tagged with a conversion tracking tag. Information that can be personally identified by users is not transmitted.

If you do not want to participate in the tracking, you can reject the required setting of a cookie in your browser setting by disabling the automatic setting of cookies or by blocking your browser cookies of the domain "". You may not delete the opt-out cookie as long as you do not wish to record the data.


Our website uses social plugins (“plugins”) provided by the social network, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter f on blue background or a thumb up icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see

When you visit a page of our website that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. Thus we have no influence on the data gathered by the plugin and inform you according to our state of knowledge:

The embedded plugins provide Facebook with the information that you have accessed the corresponding page of our website. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. Even if you are not logged into Facebook, there is possibility that the plugins transmits your IP-address to Facebook.

For the information on the purpose and scope of data collection and procession by Facebook, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy:

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our website with your member data already stored by Facebook, please log off Facebook before entering our website. Further you can block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”, e.g. for Firefox .

Facebook Advertising

To make potential users aware of our Internet presence, we use the Facebook advertising network, which includes conversion tracking, an analysis service from Facebook (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA). Facebook will set a cookie on your computer ("conversion cookie") if you have been directed to our website via a Facebook ad. The cookie loses its validity at the end of 30 days. If you visit within this period certain pages of us, Facebook and we can recognize that the ad was clicked. Information obtained using the conversion cookie is used to create conversion statistics. We receive information about the total number of users who clicked on a particular ad and were redirected to a website associated with the conversion tracking network. Personal identification is not possible for us. If you do not wish to participate in the tracking procedure, you can also reject the required setting of a cookie, for example via a browser setting, which generally deactivates the automatic setting of cookies.


Functions of the Twitter service are integrated in our site. These functions are being offered by Twitter, Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). The use of Twitter and the “Re-Tweet” function links the websites you visit with your Twitter account and makes this information available to other users. Data is transferred to Twitter in the process.

We want to make you aware that we as a provider of the pages have no knowledge of the content of the transferred data or of its use by Twitter. You can find more information about the data privacy declaration of Twitter at


Our website uses plugins from YouTube (YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA). When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited. If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. For more information on how to handle user data, please refer to the YouTube Privacy Policy at

External Links

Our website contains links or references to other websites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every website you visit. You are solely responsible for your interactions with these websites.

Data Security

We take reasonable steps to protect personal data as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Your rights

You have the right to request access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability in accordance with the GDPR and the applicable laws.

To the extent the processing of personal data is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights you might also contact our data protection officer.

You have the right to lodge a complaint with a competent supervisory authority in accordance with the GDPR and the applicable laws if you consider that the processing of personal data relating to you infringes the GDRP. For this purpose, you may contact in particular the supervisory authority in the EU Member State of your habitual residence or the place of the alleged infringement.

The responsible data protection for us is the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information (LDI NRW), whose current contact details you can find under

Contact details of our data protection officer

You may contact our data protection officer using the following contact information:


Vaillant reserves the right to amend this Statement at any time.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in May 2018.