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Privacy policy

The privacy provisions hereunder are applicable for this web page operated by Vaillant GmbH, Berghauser Str. 40, D-42859 Remscheid (hereinafter referred to as Vaillant).

Thank you for your interest in information offered by Vaillant GmbH. We would like you to know that we value your privacy. This Privacy Statement informs you under which circumstances and how we collect, use, and may disclose personally identifiable information that you provide during your visit to this web site.

We encourage you to read this Privacy Statement before submitting information. By using this web site, you acknowledge that you understand and agree to the terms of this Privacy Statement.

Our public web site does not enable our visitors to communicate with other visitors or post information to be accessed by others. Our web site includes links to third parties. Such third party web service providers may collect personal data about their visitors.

Personal data

In certain cases, Vaillant will ask for personal information in order to be able to offer you a service or to contact you. Should such information be stored you will be informed on the intended use. In the case of an order, we will have to ask you e.g. for your name, your company, your address, your phone number and your email address. Only then we will be able to process your order and inform you on the order status. If you take part in a competition or another special action or campaign, we will need your name, address and email address to be able to contact and inform you, in case of need.

In case the data are processed by a service provider within the scope of central data processing, to improve our customer service or for technical reasons within Vaillant Group, we will ensure your personal data privacy.

If you decide not to provide us with the personal data requested for on some pages of the Vaillant web site, this decision will not have any material consequences for you. However, you may then not receive specific information via this web site.

Collection of data and purposes of use

As many other companies, Vaillant also measures the performance of its web site in order to improve and customize, and thereby better serve our visitors. During your visit, Vaillant automatically collects and temporarily stores the following information about your computer and your visit:

  • The domain and host from which you access the Internet
  • The Internet address of the web site from which you linked directly to the Vaillant site, if applicable
  • The date and time you arrived at our site and how long you spent on the site and which pages you visited
  • Your Internet protocol (IP) address and
  • Your computer's operating system and browser software

Use of Cookies

To facilitate use of our web site we use cookies for technical and analytical reasons. A cookie is a small text file which is saved locally in the cache of the internet browser while a user is browsing a web site. Cookies do not damage your computer or your mobile device. With the help of cookies, the server can clearly identify your browser. They make it possible to recognize the internet browser for optimizing the web site and simplifying use. The information contained in the cookies placed on our internet pages controls the session. The cookies set by our web sites are used only by our web sites. This data is not used to personally identify the visitor of this web site. Most browsers are configured in such a way that cookies are automatically accepted. If you want to prevent your use of our web sites being captured anonymously using cookies you can adjust your browser settings. It is possible to deactivate the saving of cookies or to set your browser so that it informs you about the placement of cookies. You can then refuse or accept the cookies. Saved cookies can be deleted or administered using the browser. For further information on how to delete or manage cookies, please use the help function of your respective browser.

Cookies on our web site

Our web site only uses temporary cookies which are automatically deleted at the end of the internet session together with tracking cookies with a life cycle of thirty (30) days. They exclusively provide technically related identification of a web site visit and do not collect personal data of the user.

Google Analytics

Our web site uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies" which are text files stored on your computer to help us analyse how you use the web site. The information generated by the cookie regarding your use of this web site (including your IP-address) will be transmitted and stored on a Google server in the United States of America. Google will use such information to evaluate your use of the web site, to compile reports on the web site activities for web site operators as well as to provide other services in connection with web site internet usage. Google may also transfer such information to third parties, provided this is required by law, or where third parties process such data on behalf of Google. In no case, Google will associate your IP-address with any other Google data. You may refuse the generation of cookies by selecting the appropriate settings on your browser; however, please note that in case of refusing such cookies you may not be able to make full use all web site functions. By using this web site you consent to the processing of the data collected about you by Google in the manner and for the purposes set out above. Please use the deactivation add-on made available by Google under "http://tools.google.com/dlpage/gaoptout?hl=en" in case you do not want that any direct personal data are transmitted to the web analytics service of Google Inc. In case you want to refuse as well the creation of user profiles via pseudonyms, you may object to such pseudonym user profiles at any time with immediate effect for the future. In addition, you have, at any time, the right to objection to advertising with effect for the future. In view of the discussion on the use of analysis tools with full IP-addresses, please note that this web site uses Google Analytics with the extension/add-on "_anonymizeIp()" and that thus IP-addresses are processed only in an abbreviated form in order to rule out any direct relation to persons.


Our web site uses the “+1” interface of the social network Google+ (Google Plus) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, California, 94043 USA, (hereinafter referred to as “Google”).

Every time a web page of our web site having the “+1“ interface is called up, the “+1” interface makes your browser loading and display the visual presentation of the “+1“ interface from the Google server. In this case, the Google server gets the information which specific web page of our web site you are visiting. Google logs your browser stream as of the display of a “+1” user interface for a period of one to two weeks for the purpose of system maintenance and trouble shooting. Further evaluation of your visit on the web page of our web site equipped with a “+1” user interface will not be carried out.

If you actuate the “+1“ user interface while you are logged on at Google+ (Google Plus), Google will collect information on your recommended URL, your IP-address and other browser-related information via your Google profile to allow storing and public disclosure of your “+1” recommendation. At the following web address you will find the Google data protection information regarding the “+1“ user interface providing details about the collection, transmission and disclosure as well as use of data by Google, regarding your related rights as well the options for your profile settings: https://developers.google.com/+/web/buttons-policy


Our web site uses social plugins (“plugins”) provided by the social network facebook.com, operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94304, USA (“Facebook”). The plugins are identifiable by a Facebook logo (white letter f on blue background or a thumb up icon) or the notice “Facebook Social Plugin”. For a full list of all social Plugins please see http://developers.facebook.com/plugins.

When you visit a page of our web site that contains a social plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the web site, enabling Facebook to receive information about your having accessed the respective page of our web site. Thus we have no influence on the data gathered by the plugin and inform you according to our state of knowledge:

The embedded plugins provide Facebook with the information that you have accessed the corresponding page of our web site. If you are logged into Facebook, your visit can be assigned to your Facebook account. If you interact with the plugins, for example by clicking “Like”, or entering a comment, the corresponding information is transmitted from your browser directly to Facebook and stored by it. Even if you are not logged into Facebook, there is possibility that the plugins transmits your IP-address to Facebook.

For the information on the purpose and scope of data collection and procession by Facebook, as well as your rights in this respect and settings options for protecting your privacy please visit Facebook’s privacy policy: http://www.facebook.com/policy.php.

If you are a Facebook member and do not want Facebook to connect the data concerning your visit to our web site with your member data already stored by Facebook, please log off Facebook before entering our web site. Further you can block Facebook social Plugins by using add-ons for your browser, like the “Facebook Blocker”.


Functions of the Twitter service are integrated in our site. These functions are being offered by Twitter, Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107, USA). The use of Twitter and the “Re-Tweet” function links the web sites you visit with your Twitter account and makes this information available to other users. Data is transferred to Twitter in the process.

We want to make you aware that we as a provider of the pages have no knowledge of the content of the transferred data or of its use by Twitter. You can find more information about the data privacy declaration of Twitter at twitter.com/privacy.

Right to information

You can ask us whether we are keeping personal data from you. Prior proof of your identity, we can provide you with readable copy of the personal data which we keep about you. We will provide you the requested information without any charge. Due to the German Federal Data Protection Law you may be entitled to request from us to rectify, complete or delete the data we hold about you. We will comply with these provisions. In very rare situations, we may be required by court or other legal or regulatory processes, or as otherwise required by law, to divulge personally identifiable information to law enforcement authorities, the courts or regulatory authorities. Vaillant will cooperate in responding such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any personally identifiable information they receive.

Our web site contains links or references to other web sites that we do not control and to which our Privacy Statement does not apply. Please be sure that you read the Privacy Statement of every web site you visit. You are solely responsible for your interactions with these web sites.

We take reasonable steps to protect personally identifiable information as you transmit it to our site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Nevertheless you should keep in mind that no internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this site may not be secure.

Vaillant reserves the right to amend this Statement at any time. The Privacy Statement does not create any contractual or other legal right in behalf of any party.

If the Privacy Statement at this site changes, the revised statement will be posted here. This Privacy Statement was last updated in October 2014.

Contacting us

In case of questions or suggestions on data protection and privacy, please contact us by email or letter sent to the following addresses: datenschutz@vaillant-group.com

Vaillant GmbH
Berghauser Str. 40
42859 Remscheid, Germany